Frequently Asked Questions
1) How much is required to make a reservation?
When you make your reservation, a deposit of $300 per person is required, and the remainder of the payment is due 90 days prior to departure date. The deposit is fully refundable for 10 calendar days from booking.
2) What is included in the cost of the adventure?
Included in the Adventure experiences are:
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The services of two Adventure Guides
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Top-notch accommodations
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Local experts
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Scheduled meals, activities, and entertainment*
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Luggage service
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Transportation within the adventure*
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Airport transfers during the adventure (where applicable)
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Gratuities for bellmen, housekeepers, drivers, activity providers, local experts, and dining room staff for meals included in the adventure
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Taxes
* As specified in each adventure's itinerary
3) What is not included in the cost of the adventure?
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Transportation between residence and departing airport
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Round-trip air transportation between home airport and vacation destination
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Meals, activities and transportation not specifically set forth in the applicable itinerary
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Gratuities for Adventure Guides
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Customs and immigration fees
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Passport and visa fees
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Travel protection insurance
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Excess baggage fees
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Laundry, telephone, alcohol (unless noted as included), and all other items of a personal nature
4) Can an extra night before or after the adventure dates be reserved?
An extra night either before or after most adventures at the first and last hotel included in an adventure can be reserved enabling adventurers to stay in the same room. For early arrivals or extended stays, a transfer from/to the airport will be provided if your hotel has been booked via Adventures by Disney Travel Services. If your hotel was not booked via Adventures by Disney Travel Services, a transfer from/to the airport cannot be offered. The special rates for these additional nights are subject to availability, only available if booked in conjunction with an adventure package and cannot be combined with any other offer.
5) What if I need to cancel a reservation?
Cancellations can be made by telephone or in writing. The time of cancellation will be the date upon which Adventures by Disney receives notice. Changes made to the vacation commencement date or itinerary will be deemed a cancellation. If you cancel, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. The deposit of $300 per person is fully refundable for 10 calendar days from booking. You must notify Adventures by Disney if you decide to cancel within 10 calendar days of booking. If you cancel after this period, the following cancellation fees, calculated in days prior to vacation start date, will apply:
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90 days or more: $300 per person
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60-89 days: 25% of the land package price
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30-59 days: 50% of the land package price
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0-29 days: 100% of the land package price.
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No refunds will be made in the event of interruption or cancellation by you after the vacation start date.
The cancellation terms above apply only to the land package price and exclude, among other things, cancellation charges from air carriers. The purchase of the Adventures by Disney Vacation Protection Plan as a precaution is strongly recommend .
6) What is the Adventures by Disney Vacation Protection Plan?
The Adventures by Disney Protection Plan is strongly recommended. The coverage is automatically applied to all reservations. If insurance coverage is not wanted, you must request its removal.
7) Can airfare be booked?
Air transportation can be purchased from Adventures by Disney to and from the home airport in accordance with the scheduled vacation dates and to coordinate with an adventure itinerary. As an added benefit, many flights offered through Adventures by Disney do not need to be paid for immediately, unlike most published fares. Please inquire for details.
8) I prefer to book flights on my own. Are there any guidelines I need to be made aware of?
Yes. Before reserving flights, please refer to the reservation confirmation for flight guidelines. Adventures by Disney is not responsible for airline change fees, extra fees incurred or for missed activities due to flights which are booked outside of the established guidelines. Please contact us prior to purchasing your airline tickets if you have any questions.
9) Is there a minimum age for travelers?
Adventures by Disney welcomes children ages 4 and up to discover the stories of the world. However, on some trips, children ages 6+ benefit most from the exciting activities that Adventures by Disney has planned. Because each child is different, call to discuss which trips will be most fun for little ones. Please be aware that younger Junior Adventurers - typically under age 6, may not be able to participate in some scheduled activities due to height, weight and other requirements.
Children under 18 must be accompanied by an adult over 18.
Adventures identified as 'Adult Only' are restricted to guests 18 years and older. Daily activities for these trips may vary.
10) Is it a requirement to know the language native to the destination?
No. All adventures are conducted in English.
11) What if specific assistance is needed during travel?
Certain activities on select itineraries will present challenges that may not be suitable for Guests with special needs. Many adventures involve considerable walking, and depending on the destination, may include walking on uneven sidewalks and streets, narrow passages, steep stairs and inclines. Adventures by Disney strongly recommends that Guests requiring assistance be accompanied by a companion who is capable of, and totally responsible for, providing assistance. Neither Adventures by Disney nor our Suppliers may physically lift or assist Guests onto transportation vehicles or otherwise. Please contact us to discuss your specific needs.
12) Are there luggage restrictions?
The best recommendation? Pack lightly. Many guests find they pack too many clothes and personal items. Each guest is restricted to one checked bag plus one carry-on bag per person, as specified by the air carrier.
13) What documentation will be received in advance of the vacation?
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A reservation confirmation packet will be mailed shortly after booking an Adventures by Disney vacation.
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An acknowledgement upon receipt of final payment.
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Final travel planning documents will be mailed approximately 45 days before the trip start date. These documents will include the detailed itinerary of the vacation, as well as information to help prepare for the vacation.
14) What will hotel bedding be like on a European Adventure?
Standard rooms in most European hotels are comprised of two standard-sized double beds (or a King upon request). Queen-sized beds are generally not available. In many locations, local codes prohibit four-person occupancy in one standard-size room. Detailed information on hotel bedding for each Adventures by Disney vacation is included with each itinerary.
15) Do Guests need a passport or visa?
For international travel, U.S. citizens need a passport valid for at least 6 months beyond completion of the tour. No visas are required for U.S. citizens for any Adventures by Disney vacations.
16) Do Guests need special documentation to travel with Children?
Some countries on Adventures by Disney vacations have specific entry requirements for children under 21 who are traveling internationally with or without both parents. Usually, a notarized letter, signed by the parent or parents not traveling with the child and stating the child's name, adult guardian's name, itinerary, dates of travel, and flight information, is required. To ensure smooth travel, Adventures by Disney requires all travelers to comply with the regulations for the country being visited. This information is available from each country's consulate. Adventures by Disney is not responsible for the disruption of travel caused by improper documentation for any travelers, including children traveling without both parents.
